ComplaintPilot

Flight Delay Compensation Calculator

Find out in 60 seconds how much your airline legally owes you under EU Regulation 261/2004 — completely free.

Based on EU Regulation 261/2004Covers 10 EU countriesTakes 60 seconds100% free — no signup

How the compensation is calculated

DistanceCompensation
Under 1,500 km€250
1,500 km to 3,500 km€400
Over 3,500 km (within EU)€600
Over 3,500 km (intercontinental)€600

Compensation can be reduced by 50% if the airline reroutes you and you arrive within 2–4 hours of your original arrival time.

Common questions

Does this apply to all airlines flying in Europe?
EU Regulation 261/2004 applies to all flights departing from an EU airport (any airline), and all flights arriving at an EU airport operated by an EU-based airline. If you flew from London to Amsterdam on KLM, you're covered. If you flew on a non-EU airline like Emirates, EU261 may not apply — though the UK has its own equivalent legislation (UK261) with identical rights.
What counts as a delay?
The delay is calculated based on when you arrive at your final destination — specifically when the aircraft doors open — compared to your scheduled arrival time. Not when you depart.
Can the airline refuse to pay because of weather?
Yes, if the delay was caused by extraordinary circumstances — severe weather, ATC strikes, airport closures, or security alerts. However, airlines frequently claim extraordinary circumstances when the real cause was a technical problem, which is their responsibility. A formal legal letter forces them to provide written evidence.
What if the airline ignores my claim?
You can report to the aviation authority in the country of departure, use Alternative Dispute Resolution (ADR), or use the European Small Claims Procedure for claims under €5,000 — no lawyer required.
Is there a time limit?
Yes — typically 3 years in the Netherlands and Germany, 6 years in the UK. Don't wait too long.
Do I need a lawyer?
No. EU261 claims are designed to be handled directly by consumers. A formal complaint letter citing the regulation is usually sufficient. If the airline continues to refuse after escalation to the regulator, you can use the small claims court without a lawyer for amounts under €5,000.
Can I claim for multiple passengers?
Yes. If you were travelling with family or colleagues on the same booking, each person is entitled to the same individual compensation. You can include all passengers in a single complaint letter.

Want the full picture?

Our complete guide covers every aspect of EU flight delay rights, including how to write your claim, what evidence to keep, and when to escalate.

Read our complete guide to EU flight delay rights →